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Enterprise Service Management Platform

Shape, extend, and unify your digital experiences with a single platform that your customers will love.

Explore why the Matrix42 Enterprise Service Management Platform is the only ESM Platform you’ll ever need

Delivering exceptional employee experiences requires flexible workflows that combine human interactions with digital services, business applications and IT systems. The Matrix42 ESM platform is the foundation upon which these experiences can be imagined and delivered. Our no-code platform eliminates workplace friction, allowing everyday issues to be identified and resolved faster, while preventing them from happening again in the future.

Quick implementation of new requirements

Respond flexibly to changing business or market requirements by adapting your solution to your needs.


Automate your services and business processes to deliver the best possible experience.

Easy integration and extension

More efficient processes through uncomplicated integration of existing processes, services and third-party solutions.


Adapt your solution to your requirements, not vice versa

  • SolutionBuilder is an integrated module that allows you to create and configure Web applications in a flash and adapt your existing solution to new requirements.

  • Implement layout adjustments to individual customer requirements quickly and easily using drag & drop. It makes no difference whether you want to offer a new form in the Self-Service Portal, create a smart wizard in the Management Console, or design a comprehensive solution for your service management.

  • Ensure more efficient end-to-end processes and higher data quality by easily connecting external data sources and systems (e.g. Active Directory, VMware or similar).

  • The SolutionBuilder has a generic and configurable REST API, which makes all the data you need for your customizations quickly and clearly accessible.

  • A flexible, multi-level security model allows you to configure different scenarios of application behavior and appearance scenarios for different groups of people. The built-in roles and authorization concept ensures secure access control to applications and data.

Save time, effort and costs through smart automation of your business processes

  • The Workflow Studio is a graphical tool to model and customize your workflows easily and quickly. Everything via drag & drop – no programming skills required.

  • Workflows and templates can be created simply by drag & drop. Let your processes react to any status changes. Start scripts, send automated e-mails or automatically create a purchase requisition in SAP.

  • There are no limits to your creativity. The tested workflows are available centrally and can be used by your teams for any services, actions and triggers.

  • Automate even complex workflows, integrate conditions and quality checks or optimize the process of evaluating and releasing change requests.

  • With the simple prototyping and testing of your newly created workflows, you ensure that your ongoing business operations continue uninterrupted and that only approved workflows go into production. Versioning provides additional security and fallback options.

Build your own bi-directional connectors and break down silos…

  • All Matrix42 solutions are natively integrated with the holistic Matrix42 Enterprise Service Management Platform. They work across processes and teams on a central platform, in a continuous process and with a central user interface.

  • The built-in connector framework allows you to create your very own bi-directional connectors to third-party systems, or to simply adapt existing out-of-the-box connectors to your requirements.

  • You can connect any systems and databases to your solution via REST API, SOAP, flat files or SQL, including read and write access.

… or leverage our available integrations

  • The Matrix42 connector framework not only allows you to build your own connectors but also comes with a set of available connectors such as Microsoft Intune, Azure Active Directory or SCCM, Adobe, Oracle and many more.

  • Other domain-specific, ready-to-use connectors are provided by our extensive ecosystem of Matrix42 partners through the Matrix42 Marketplace and Extension Gallery.

Unify your experience

All your teams and users experience a consistent and intuitive user experience on any device. The web-based interface leverages the latest technology and runs on all devices and browsers. Nevertheless, you don’t need to sacrifice individual user comfort. In addition to numerous options for individualization and role-based personalization of the user interface, you can adapt your solutions to new requirements with the low-code SolutionBuilder - simply by drag & drop. You can model your processes just as easily with the Workflow Studio.


Increase your productivity

The Matrix42 Marketplace is the one-stop shop for innovative extensions and add-ons for your Matrix42 solutions. Find connectors and apps to increase productivity and support intelligent process automation. Benefit from the know-how gained from millions of projects and real business cases that Matrix42 and partners have turned into standardized solutions.

Matrix42 Marketplace

SAP Solution Manager Connector
SAP Solution Manager Connector
Synchronize your ticket data between Matrix42 Software Asset & Service Management ("Service Store") and SAP Solution Manager
PackageCloud Subscription
PackageCloud Subscription
More than 4300 quality-tested and fully packaged software packages of business critical applications, ready for software distribution via Matrix42 Client Lifecycle Management.

Together we shape the
future of digital work

Stay ahead of the competition. We make new technologies and innovations available to you as early as possible and offer zero-day support. We are in close contact with leading technology companies to make the future of digital work simple and secure.